Self-exclusion should create clear space from gambling, including unwanted promotional contact. For New Zealand players, understanding how wildz handles VIP messages, marketing preferences and account access can make that break easier to manage. The same care applies when reviewing wildz information, because self-exclusion is not simply a settings change. It is a practical safeguard that should cover offers, reminders, account activity and future contact.

What self-exclusion changes at wildz

Wildz lists self-exclusion as a responsible gambling tool for a set period or indefinitely. Players can choose periods such as 3, 6 or 9 months, 1 year, or an indefinite exclusion. A definite exclusion lasts for the selected period, while an indefinite exclusion has a 7-day cooling-off period before removal can be considered.

Account access is the first boundary

Self-exclusion is designed to stop gambling activity, not merely hide casino promotions. Once the restriction is active, the sensible approach is to avoid logging in, making a wildz deposit or asking support to restore access early. A separate Time Out option is available for 24 hours, 7 days or 30 days, with the account reopening automatically afterwards.

How VIP contact fits into a break

Loyalty+ is wildz’s invitation-only VIP programme. Its published benefits include a personal account manager, exclusive offers and prioritised withdrawals. Those benefits are useful during active play, but they should not override a self-exclusion request. A VIP contact should treat the exclusion as the controlling instruction, even if the player previously opted into rewards or promotional messages.

Ask for promotional contact to stop

A player can make the request clear: no bonus messages, cashback reminders, free-spin offers, account-manager calls or other marketing during the exclusion. This is more precise than simply saying “contact me less”. Keep a copy of the request and note when it was sent. If promotional contact continues, forward the messages to complaints@wildz.com and explain that the account is self-excluded.

Marketing preferences and personal messages

Wildz states that many rewards require marketing consent. That may include communications linked to the Get More hub, reloads or tailored rewards. Consent for marketing is separate from a player’s need for support about an existing account. A self-exclusion request should therefore distinguish between promotional communication and essential administrative notices, such as confirmation that the exclusion has been applied.

Choose the narrowest useful permission

Players who are still deciding whether to self-exclude can review marketing settings and remove promotional consent. That step may reduce messages, but it should not be treated as a replacement for formal self-exclusion. During an active exclusion, ask wildz to suppress marketing across email, SMS, phone contact and VIP outreach where those channels are available.

wildz VIP records and privacy requests

A VIP relationship can involve account notes, contact preferences and records of offers. Players who want to understand or limit how their information is used can contact the data-protection team at dpo@wildz.com. That request is different from self-exclusion, but both can support a cleaner break from gambling-related communication.

Keep the request simple and specific

A useful message can state the account email, the chosen exclusion period, the communication channels to block and whether essential account notices may continue. Avoid sending payment details unless support asks for them through a secure process. If the player believes a preference has not been followed, a written complaint creates a clearer trail than repeated informal chats.

Practical steps after making the request

The first few days matter because old messages can arrive after a preference changes. Promotions may have been scheduled before the exclusion was recorded, so do not interpret one delayed email as permission to return. Unsubscribe from marketing where possible, but retain evidence of the original self-exclusion request and any later contact.

• Submit the self-exclusion request through the account or support channel.
• State that VIP and promotional contact must stop.
• Save confirmation messages, dates and ticket numbers.
• Remove marketing consent and unsubscribe from eligible messages.
• Contact complaints@wildz.com if promotional contact continues.
• Use independent support if gambling urges remain difficult to manage.

New Zealand rules and outside support

Wildz holds a Malta Gaming Authority licence, not a New Zealand Department of Internal Affairs online casino licence. New Zealand’s Online Casino Gambling Act 2026 introduced a domestic licensing framework, with key market deadlines beginning from 1 December 2026. Players should check the current position rather than assume that an overseas site will remain available under the same conditions.

For immediate support, the Gambling Helpline is free and available 24/7 on 0800 654 655, or by text on 8006. Independent guidance about pokies can also help someone plan a break without relying on casino support. Wildz lists tools including deposit, loss, wager and session limits, but self-exclusion is the stronger option when continued access is the concern.

Conclusion: make the boundary unmistakable

VIP status should never make self-exclusion harder to enforce. The clearest approach is to request the exclusion in writing, name every promotional channel, remove marketing consent and keep the confirmation. If messages continue, escalate through the complaints process and seek independent help. A firm communication boundary gives the exclusion practical meaning, while New Zealand support services provide help beyond the casino’s own systems.